Carlton Griggs – The Importance of a Work Life Balance

For many of us, work is often difficult, demanding, and time-consuming. This means that there is not always a lot of time left for us to enjoy what we love, which can leave us feeling stressed, exhausted, and burnt out. While some of this is due to the greater expectations employers put on their staff, much of it is caused by the additional pressures we put on ourselves to achieve greater results, often at the expense of our own physical and mental well-being.

Occasional stress because of work is normal for every job, but burnouts are extremely unhealthy. A burnout is when you feel so overwhelmed that you are unable to meet constant demands. Burnouts can negatively effect every aspect of your being, including your personal, professional, and social lives. Having a work life balance is critical because it helps professionals keep the stress of work at work, while making sure home life is a time to relax and enjoy family and leisure activities.

Carlton Griggs from New Jersey has worked in many demanding jobs and industries, including marketing, customer sales, retail services, tennis instructing, and landscaping. However, when he is not diligently working at whatever job he is currently holding, Mr. Griggs always takes time to enjoy a few of his favorite hobbies. One of these hobbies is learning to cook. Mr. Griggs says that for him, cooking is an excellent way for him to tap into his creative side, while also eating healthily and cost-effectively. With no professional training, Mr. Griggs enjoys trying new recipes for foods he’s never eaten before. Though success is not always guaranteed, the excitement of experimenting and hopefully achieving something delicious is often a rewarding pastime for him. 

Carlton Griggs also loves traveling because it has opened him up to places and cultures that he otherwise would have never experienced, which has helped him to grow and develop as a person. Traveling also helps him slow down the pace of his professional life. While he genuinely enjoys his work, he also acknowledges that its repetitive routine can be draining. Mr. Griggs believes that visiting new places is a great way to recharge, while also building self-confidence by getting out of his comfort zone.

No matter what Carlton Griggs undertakes – whether professionally or for fun – he always puts forth his best effort and tries to get the most out of each and every experience.

Carlton Griggs – Excelling in Managerial Positions

Carlton Griggs is a professional who knows exactly what it takes to succeed in leadership positions. Throughout his career, Mr. Griggs has held many esteemed jobs, including a customer sales representative at Fessenden Hall Inc., a teller at Commerce Bank, a tennis instructor at Haddon Heights Tennis Club, a warehouse associate at Ginsey, a part-time manager at GameStop, a landscape architect at Ray Down’s Complete Landscaping, and a manager trainee at Enterprise Rent-a-Car. Through his experience in such a wide variety of industries, Mr. Griggs has learned that being a leader means more than just ordering people around. Being a good leader means being trustworthy, confident, and having the people skills and enthusiasm for the job needed to be successful.

Leadership skills are not always something a person is born with, however – they are gained and developed through experience. Though Mr. Griggs’ past work experience provided him with a strong foundation for professional managerial roles, he learned some of the most important skills for the job as a management trainee at Enterprise Rent-A-Car, where he worked from September 2011 to July 2013. One of these skills was effective customer service.

Customer service is extremely important in the business world because it is the primary contact an organization has with its customers, who are vital to a company’s survival. A company with excellent customer service improves its profitability by increasing the likelihood that a customer will continue to use the company’s product or service, while also recommending it to their friends and family. Good customer service is also cost-effective. Acquiring customers is much more expensive than retaining them because of advertising costs and the expense of sales calls. Therefore, connecting and treating customers with respect and attentiveness really pays off. At Enterprise, Carlton Griggs demonstrated a high level of customer service by assisting customers and assessing their rental needs both in-person and by telephone. He was also responsible for conducting follow-ups with various businesses and customers, including insurance agents, dealerships, auto body shops, road-side assistance, and national reservations.

Furthermore, Carlton Griggs received extensive training about how to handle the financial side of the business. By applying appropriate rental charges and handling all forms of customer payments, creating discounted customer pay rate sheets for various insurance and auto body accounts, and increasing the amount of referrals every month by holding competitions between insurance agents and auto body shops, Mr. Griggs obtained a strong knowledge of sales techniques to excel in a competitive business environment.

Carlton Briggs – Decrease Turnover in Customer Service

Carlton Griggs has years of experience in business management, human resources, and customer service. He even received his degree in Business Management from Fairleigh Dickinson University and has spent many years expanding his professional knowledge and experience. Working in the customer service industry, Carlton knows just how high the employee turnover rate can be.

It is important to minimize the employee turnover rate because it will ultimately cost the business time and money. This involves having to pay someone to recruit potential candidates and then taking the time to find the right person for your company. In studies that have been conducted it is approximated that $4,000 is spent on a new employee and add on to that for training. It can be a very costly process and then take into account that more than 70% of customer service workers will quit within just one year. This means your company is spending thousands of dollars on a worker whom you’ll just have to replace in a year and start the process all over again. It then becomes an issue if it is even worth the investment.

Here are a few things companies can do in order to try and decrease their employee turnover rates in customer service. One of the most important things is to offer customer service training. Training can offer employees to feel confident in their positions because they know they are doing it correctly. The problem is that many new customer service employees do not have much prior customer service experience which can lead them to receive more negative feedback and struggle with their job because they don’t not have the proper tools to succeed and if they are doing poorly most people will be prone to quitting. This doesn’t just mean one-time training it means doing it consistently so employees can feel comfortable in the fact that they know they have the most up to date training, which will help them succeed. It is also important as an employer to set clear expectations for the training, so employees understand what they should be getting out of this, which will ultimately make your time and money that you have invested as the employer worthwhile. To further save time it is wise for the owners to invest in customer service training software, this will even allow management to see how the employees are doing and what areas that might be struggling in.

Carlton Griggs – Human Resources Expert

Carlton Griggs has years of experience in business management, human resources, customer service, and landscaping. He received his degree in Business Management from Fairleigh Dickinson University and has spent many years expanding his professional knowledge and experience.

Carlton Griggs began as a customer sales representative at Fessenden Hall Inc. where he began to build on his customer service skills. During his time here he coordinated special orders for the customers and helped in the management of warehouse inventory. Carlton then moved on to be a teller at Commerce Bank for almost two years. His time here truly provided him an opportunity to develop and hone his customer service skills. He specifically worked with customers in opening and closing their accounts, verified night deposits for large companies, he was personally selected to attend manager meetings, he had cross-trained with various customer service representatives, and even organized and regulated the change machine. 

Carlton Griggs was able to take away a large set of skills from his job at Commerce Bank. He then went on to be a Warehouse Associate at Ginsey where he was able to acquire various experience in: product ordering, forklift operations, assembly lines, and vinyl cutting. Carlton was also an active participant in meetings where he would conduct speeches that promoted teamwork and respect in the work place. Carlton even was involved in a safety committee, which worked to ensure a safe and productive work atmosphere. GameStop would be Carlton’s next professional experience. He worked here for almost four years and was promoted to a managerial position within only five months of employment. During his time at GameStop, Carlton was able to manage, train, provided quality customer service, and helped recruit new employees. His time at GameStop was a great addition to his professional experience and really gave him insight on several aspects of customer service through a managerial lens.

Carlton Griggs is currently working at Enterprise Rent-A-Car, where he is able to apply all of his years of sales, customer service, and management to his current position as Manager Trainee. Carlton has taken his skills to a whole other level and has had many achievements in his position here. Some of Carlton’s accomplishments at Enterprise were: outstanding protection product sales throughout the fiscal year, consistently placed in the top 15 of the monthly matrix sales ranking system, and he even received an award for outside marketing achievements for the year of 2011-2012.