Monday 25 July 2016

Carlton Griggs – Redefining Professional Experience

Carlton began his career as a customer sales representative at Fessenden Hall Inc. During his time there he coordinated special orders for the customers and helped in the management of warehouse inventory. Carlton then moved on to be a teller at Commerce Bank for almost two years. His time here provided him an opportunity to develop and hone his customer service skills. He specifically worked with customers in opening and closing their accounts, verified night deposits for large companies, he was personally selected to attend manager meetings, he had cross-trained with various customer service representatives, and even organized and regulated the change machine. Carlton was able to take away a large set of skills from his job at Commerce Bank. He then went on to be a Warehouse Associate at Ginsey where he was able to acquire various experience in: product ordering, forklift operations, assembly lines, and vinyl cutting. Carlton was also an active participant in meetings where he would conduct speeches that promoted teamwork and respect in the work place. Carlton even was involved in a safety committee, which worked to ensure a safe and productive work atmosphere.

Carlton Griggs is professionally diversified due to his extensive work experience in several different fields. GameStop would be Carlton’s next profession. He worked there for almost four years and was promoted to a managerial position within only five months of employment. During his time at GameStop, Carlton was able to manage, train, provided quality customer service, and helped recruit new employees. His time at GameStop was a great addition to his professional experience and really gave him insight on several aspects of customer service through a managerial lens. Carlton is currently working at Enterprise Rent-A-Car, where he is able to apply all of his years of sales, customer service, and management to his current position as Manager Trainee.

Some of Carlton’s accomplishments at Enterprise were outstanding protection product sales throughout the fiscal year, Carlton even established new business relationships with Delta Marcliff Insurance Agency and Hanson & Ryan Insurance Company, introduced and set up the automated rental management system (ARMS) for Schumacher Chevrolet and trained the staff on how to effectively use the ARMS system for reservations, extensions, and billing information, created discounted customer pay rate sheets for various insurance and auto body accounts, and increased the amount of referrals every month by holding competitions between insurance agents and auto body shops.

More on his success can be found on videos for Carlton Griggs.