Carlton Griggs – Excelling in Managerial Positions

Carlton Griggs is a professional who knows exactly what it takes to succeed in leadership positions. Throughout his career, Mr. Griggs has held many esteemed jobs, including a customer sales representative at Fessenden Hall Inc., a teller at Commerce Bank, a tennis instructor at Haddon Heights Tennis Club, a warehouse associate at Ginsey, a part-time manager at GameStop, a landscape architect at Ray Down’s Complete Landscaping, and a manager trainee at Enterprise Rent-a-Car. Through his experience in such a wide variety of industries, Mr. Griggs has learned that being a leader means more than just ordering people around. Being a good leader means being trustworthy, confident, and having the people skills and enthusiasm for the job needed to be successful.

Leadership skills are not always something a person is born with, however – they are gained and developed through experience. Though Mr. Griggs’ past work experience provided him with a strong foundation for professional managerial roles, he learned some of the most important skills for the job as a management trainee at Enterprise Rent-A-Car, where he worked from September 2011 to July 2013. One of these skills was effective customer service.

Customer service is extremely important in the business world because it is the primary contact an organization has with its customers, who are vital to a company’s survival. A company with excellent customer service improves its profitability by increasing the likelihood that a customer will continue to use the company’s product or service, while also recommending it to their friends and family. Good customer service is also cost-effective. Acquiring customers is much more expensive than retaining them because of advertising costs and the expense of sales calls. Therefore, connecting and treating customers with respect and attentiveness really pays off. At Enterprise, Carlton Griggs demonstrated a high level of customer service by assisting customers and assessing their rental needs both in-person and by telephone. He was also responsible for conducting follow-ups with various businesses and customers, including insurance agents, dealerships, auto body shops, road-side assistance, and national reservations.

Furthermore, Carlton Griggs received extensive training about how to handle the financial side of the business. By applying appropriate rental charges and handling all forms of customer payments, creating discounted customer pay rate sheets for various insurance and auto body accounts, and increasing the amount of referrals every month by holding competitions between insurance agents and auto body shops, Mr. Griggs obtained a strong knowledge of sales techniques to excel in a competitive business environment.