Carlton Griggs – Redefining Professional Experience

Carlton began his career as a customer sales representative at Fessenden Hall Inc. During his time there he coordinated special orders for the customers and helped in the management of warehouse inventory. Carlton then moved on to be a teller at Commerce Bank for almost two years. His time here provided him an opportunity to develop and hone his customer service skills. He specifically worked with customers in opening and closing their accounts, verified night deposits for large companies, he was personally selected to attend manager meetings, he had cross-trained with various customer service representatives, and even organized and regulated the change machine. Carlton was able to take away a large set of skills from his job at Commerce Bank. He then went on to be a Warehouse Associate at Ginsey where he was able to acquire various experience in: product ordering, forklift operations, assembly lines, and vinyl cutting. Carlton was also an active participant in meetings where he would conduct speeches that promoted teamwork and respect in the work place. Carlton even was involved in a safety committee, which worked to ensure a safe and productive work atmosphere.

Carlton Griggs is professionally diversified due to his extensive work experience in several different fields. GameStop would be Carlton’s next profession. He worked there for almost four years and was promoted to a managerial position within only five months of employment. During his time at GameStop, Carlton was able to manage, train, provided quality customer service, and helped recruit new employees. His time at GameStop was a great addition to his professional experience and really gave him insight on several aspects of customer service through a managerial lens. Carlton is currently working at Enterprise Rent-A-Car, where he is able to apply all of his years of sales, customer service, and management to his current position as Manager Trainee.

Some of Carlton’s accomplishments at Enterprise were outstanding protection product sales throughout the fiscal year, Carlton even established new business relationships with Delta Marcliff Insurance Agency and Hanson & Ryan Insurance Company, introduced and set up the automated rental management system (ARMS) for Schumacher Chevrolet and trained the staff on how to effectively use the ARMS system for reservations, extensions, and billing information, created discounted customer pay rate sheets for various insurance and auto body accounts, and increased the amount of referrals every month by holding competitions between insurance agents and auto body shops.

More on his success can be found on videos for Carlton Griggs.

Carlton Griggs – Pros & Cons to Being a Salesman

Carlton Griggs has exemplary salesmanship, which is due to his vast amounts of his experiences he has obtained through working at several different companies. Carlton has worked as a customer sales representative at Fessenden Hall Inc., at teller at Commerce Bank, at tennis instructor with Haddon Heights Tennis Club, a warehouse associate at Ginsey, at part-time manager at GameStop, a landscape architect at Ray Down’s Complete Landscaping, and finally a manager trainee at Enterprise Rent-A-Car where he is currently employed.
   
Carlton Griggs makes sure to always uphold superb salesmanship and high standards at each of the positions he holds. Having a career in both sales and customer service can be very challenging but it can also be rewarding. It is also very dependent on the type of sales jobs you have and what company you are working for. In order to find the best fit for you it is essential to do extensive research on the company before you accept the job with them, because at some companies the negatives might out weigh the positives and all of the good aspects of sales jobs might not hold up at this company.
   
One of the primary reasons people want to enter into the field of sales is due to the potential that they have to earn money. Not only will be you offered a base yearly salary but you are also able to receive commission for the sales that you make. This concept of commission is what people really view as a great opportunity to make as much as you are willing to put into it, because most other jobs are annual salary and there is not a possibility to make more than what your salary actually is. Sales positions also generally offer a large benefits package that includes, car allowance, commission, bonuses, even trips to exotic locations, cell phones, laptops, expense accounts and much more.  On the flip side sales jobs can be quite the challenge, because in order to receive that high income you have to work extremely hard and deliver on your goals and performance, you are directly held accountable for how much you do or do not make which leads to a lot of pressure and stress on individuals.
   
It takes a human resources expert to know the best ways to make the most out of the opportunities a sales job can offer, such as entrepreneurship, flexibility, and challenges.

Carlton Briggs – Decrease Turnover in Customer Service

Carlton Griggs has years of experience in business management, human resources, and customer service. He even received his degree in Business Management from Fairleigh Dickinson University and has spent many years expanding his professional knowledge and experience. Working in the customer service industry, Carlton knows just how high the employee turnover rate can be.

It is important to minimize the employee turnover rate because it will ultimately cost the business time and money. This involves having to pay someone to recruit potential candidates and then taking the time to find the right person for your company. In studies that have been conducted it is approximated that $4,000 is spent on a new employee and add on to that for training. It can be a very costly process and then take into account that more than 70% of customer service workers will quit within just one year. This means your company is spending thousands of dollars on a worker whom you’ll just have to replace in a year and start the process all over again. It then becomes an issue if it is even worth the investment.

Here are a few things companies can do in order to try and decrease their employee turnover rates in customer service. One of the most important things is to offer customer service training. Training can offer employees to feel confident in their positions because they know they are doing it correctly. The problem is that many new customer service employees do not have much prior customer service experience which can lead them to receive more negative feedback and struggle with their job because they don’t not have the proper tools to succeed and if they are doing poorly most people will be prone to quitting. This doesn’t just mean one-time training it means doing it consistently so employees can feel comfortable in the fact that they know they have the most up to date training, which will help them succeed. It is also important as an employer to set clear expectations for the training, so employees understand what they should be getting out of this, which will ultimately make your time and money that you have invested as the employer worthwhile. To further save time it is wise for the owners to invest in customer service training software, this will even allow management to see how the employees are doing and what areas that might be struggling in.

Carlton Griggs – Human Resources Expert

Carlton Griggs has years of experience in business management, human resources, customer service, and landscaping. He received his degree in Business Management from Fairleigh Dickinson University and has spent many years expanding his professional knowledge and experience.

Carlton Griggs began as a customer sales representative at Fessenden Hall Inc. where he began to build on his customer service skills. During his time here he coordinated special orders for the customers and helped in the management of warehouse inventory. Carlton then moved on to be a teller at Commerce Bank for almost two years. His time here truly provided him an opportunity to develop and hone his customer service skills. He specifically worked with customers in opening and closing their accounts, verified night deposits for large companies, he was personally selected to attend manager meetings, he had cross-trained with various customer service representatives, and even organized and regulated the change machine. 

Carlton Griggs was able to take away a large set of skills from his job at Commerce Bank. He then went on to be a Warehouse Associate at Ginsey where he was able to acquire various experience in: product ordering, forklift operations, assembly lines, and vinyl cutting. Carlton was also an active participant in meetings where he would conduct speeches that promoted teamwork and respect in the work place. Carlton even was involved in a safety committee, which worked to ensure a safe and productive work atmosphere. GameStop would be Carlton’s next professional experience. He worked here for almost four years and was promoted to a managerial position within only five months of employment. During his time at GameStop, Carlton was able to manage, train, provided quality customer service, and helped recruit new employees. His time at GameStop was a great addition to his professional experience and really gave him insight on several aspects of customer service through a managerial lens.

Carlton Griggs is currently working at Enterprise Rent-A-Car, where he is able to apply all of his years of sales, customer service, and management to his current position as Manager Trainee. Carlton has taken his skills to a whole other level and has had many achievements in his position here. Some of Carlton’s accomplishments at Enterprise were: outstanding protection product sales throughout the fiscal year, consistently placed in the top 15 of the monthly matrix sales ranking system, and he even received an award for outside marketing achievements for the year of 2011-2012.